AT A GLANCE
You do not need to sign in to this website to request deletion. Send an email from the address associated with your Boukee account so we can verify the request.
Request account deletion
- Email info@pilatus.com.kw. Use the subject “Boukee account deletion”.
- Identify your account. Include the email address you use with Boukee and say that you want your account and associated data deleted. If you use Facebook or Google sign-in, mention that provider.
- Confirm ownership if requested. We may ask for limited information to verify your request. We will never ask for your password or a one-time login code.
If the email button does not open your mail app, copy the address above into your usual email service.
What the request covers
An account-deletion request covers your Boukee account/profile, its linked social sign-in association, saved cards and QR/barcode content, and associated uploaded images. We also review related service records and remove or de-identify them where appropriate.
Some records may need to be retained for legal obligations, security, purchase administration or dispute resolution. Backup copies may remain until they are replaced or removed through the backup lifecycle. We will explain any applicable exceptions and confirm the outcome. Requests are handled within the time limits required by applicable law.
If you signed in with Facebook
The same email process applies to information Boukee received through Facebook Login. Mention Facebook in your request so we can identify the linked account.
You can also remove Boukee from Facebook’s Apps and websites settings to revoke the connection. Revoking that connection alone does not delete information already saved in Boukee; send the deletion request above as well.
Device copies and subscriptions
Uninstalling Boukee does not itself delete your server account. Remove any cards or passes you exported to a device wallet or another service separately. Information already shared with another person may remain in their possession.
If you have an app-store subscription, cancel it through the relevant store as well. An account-deletion request does not itself cancel store billing or create a refund request.
Need help identifying your account?
Contact info@pilatus.com.kw and explain the problem without including passwords, login codes or sensitive card content. We will help you identify the account and verify ownership before deleting data.
For more about how information is used, read our Privacy policy.